Hardware /Software Technician(COMPTIA) Job at NextGen | GTA: A Kelly Telecom Company, Greensboro, NC

  • NextGen | GTA: A Kelly Telecom Company
  • Greensboro, NC

Job Description

Experience: 0–2 Years

Education: High School Diploma Required; Associate Degree/Technical Training Preferred

Job Summary

We are seeking a Junior Device Technician to support the inspection, configuration, troubleshooting, and preparation of mobile devices such as tablets and smartphones . The ideal candidate will have a technical background, strong attention to detail, and an interest in learning hardware repair and device management.

An Associate degree in Electrical Technology or a related technical field and CompTIA A+ certification are highly preferred.

Key Responsibilities

  • Load and configure operating systems, applications, and security software on tablets and smartphones.
  • Support devices running iOS, Android, and Microsoft Windows .
  • Inspect damaged or returned devices and perform basic diagnostic testing.
  • Assist senior technicians with troubleshooting, repair, and corrective actions.
  • Configure and test devices before deployment to customer locations.
  • Use Mobile Device Management (MDM) tools to verify device configuration and clear device information.
  • Maintain accurate records of device inspections, repairs, parts usage, and inventory.
  • Organize and maintain hardware and replacement-part inventory.
  • Assist with device preparation, testing, and problem resolution.
  • Follow established technical procedures and complete assigned work within required timelines.
  • Perform other technical and device-related duties as assigned.

Required Qualifications

  • High school diploma or equivalent.
  • 0–2 years of technical, repair, IT support, electronics, or hardware experience.
  • Basic understanding of mobile devices and hardware components.
  • Familiarity with iOS, Android, and Windows .
  • Basic Microsoft Office skills.
  • Strong attention to detail and organizational skills.
  • Dependable, self-motivated, and willing to learn.
  • Ability to work effectively under the direction of senior technicians.
  • Ability to lift/carry up to 50 lbs.

Preferred Qualifications

  • Associate Degree in Electrical Technology or related technical field.
  • Technical school or electronics training.
  • CompTIA A+ certification or willingness to obtain certification.
  • Experience with mobile phones, tablets, computers, consumer electronics, or hardware repair.
  • Exposure to MDM platforms or device-management systems.
  • Experience with inventory management systems.

Job Tags

Full time, Work at office

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