Job Description

PJ's Coffee Barista

Phyllis Jordan, a pioneer in the coffee industry, founded PJ's Coffee of New Orleans in 1978 and demonstrated that better beans, superior roasting techniques, and pure passion for the art of coffeemaking mattered. In 2008, the company was purchased by New Orleans natives and brothers, Paul, Steven, and Scott Ballard. PJ's Coffee serves a wide variety of hot, iced, and frozen coffee beverages using only the top 1% of Arabica beans, as well as organic tea and fresh breakfast pastries. PJ's Original Cold Brew™ Ice Coffee is brewed daily using a special cold-drip process that protects the flavor and strength of the beans while producing a coffee that is two-thirds less acidic – a process and technique developed by its founder and used for more than 40 years at all PJ's locations. Bags of whole bean coffee and single-serve cups of PJ's Coffee are available for sale in-store and online. With more than 145 operating stores, including four international locations, PJ's Coffee continues to grow in the U.S. and abroad.

Benefits/Perks

Ongoing Management and leadership training opportunities

Employee retail and shift discounts

Prize opportunities through national contests

Local, regional, and national awards and recognition

Job Summary

The barista is responsible for being the master craftsman of all beverage and food items offered by PJ's Coffee. They are responsible for developing a positive environment for both customers and fellow staff members, all while providing consistently fast, efficient, and friendly service to all. The barista is responsible for the reputation and integrity of the PJ's brand and of the specific store in which they are employed. The barista must exude impeccable customer service qualities, product knowledge, and education, encouraging safe work practices, and a demonstrated commitment to the core values and principles of PJ's Coffee. More importantly, a person in this role must be dedicated to the success of their growth within the company and enter the company with the intent to grow and move into larger roles.

Responsibilities

• Present a positive image of PJ's customers and coworkers
• Proactively suggest new beverages, drink enhancements, snacks, and pastries, to improve the overall experience and knowledge of customers.
• Prepare all beverages and food to meet PJ's Coffee specifications and customer satisfaction.
• Ensure that the store offers excellent customer service as it pertains to the operation of the staff and the physical upkeep of the store.
• Follow cash handling procedures accurately
• Ensure the interior and exterior of a store meet sanitary, safety, and aesthetic requirements by maintaining daily shift checklists and par levels.
• Alert management to operational needs, equipment failure, and necessary improvements that are needed
• Enforce and abide by company policies, procedures, and safety rules
• Attend training sessions designed to increase coffee knowledge and work skills and apply that knowledge to operations

Qualifications

• Barista experience is Ok, but not required! You will be trained in the PJ's ways of serving the best cup of coffee in town!
• Outgoing and engaging personality
• Exceptional communication and relationship-building skills
• Ability to multi-task and work in a fast-paced, team environment
• Ability to communicate through different communication channels, including email, phone, project management software, and conference calls (if necessary)

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